RYOVA is an online boutique offering authentic luxury fashion and accessories from world-renowned designers, delivered directly to customers in Albania, Kosova and Macedonia.

Simply select your desired item, add it to your cart, and proceed to our secure checkout. You’ll receive a confirmation email once your order is placed

We accept:

• Credit & Debit Cards (Visa, MasterCard)
  
• PayPal
  
• Bank Transfer
  
• Planned for the future: Cash on Delivery ( – we are currently working on this service)
  
  

You may cancel your order if it has not yet been shipped. Please contact our customer service as soon as possible via contact page.

Yes, we deliver throughout Albania, Kosovo, and North Macedonia — including major cities such as Tirana, Pristina, and Tetovo, as well as all other regions. All orders are shipped with express delivery, and as a reminder, all customs duties and VAT are already included in the price.

Delivery times depend on your location. Typically, orders arrive within 3–5 business days. Once your package is on its way, you can monitor the progress of your delivery at any time through our tracking page.

We work with DHL Express, UPS, and trusted local partners.

Shipping to Albania is currently free. For deliveries to Kosovo and North Macedonia, a fair shipping fee is applied to ensure the highest standards of safety and secure delivery for your order. As always, there are no additional hidden costs or customs duties upon arrival.

Yes. You can return unworn items within 7 days of receiving your order.

If you would like to return an item, our team is happy to help! Please contact us at support@ryova.de or reach out directly via our contact form to request a return label. To ensure a smooth process, please note that returned items must be unused, in their original packaging, and with all tags attached.

Refunds are processed within 7–10 business days after we receive and inspect your returned item.

Absolutely. We only sell 100% genuine items sourced directly from authorized distributors or official brand partners. Every item is carefully inspected before shipment.

You can reach our customer service team directly through our [Contact Form] on the website.

Simply fill in your name, email address, and message — our team will get back to you within 24 hours.

We currently operate exclusively online.

Orders shipped to Albania, Kosovo, and Macedonia are inclusive of all customs duties and VAT. You will not be charged any additional fees upon delivery. Should you encounter any issues regarding import charges, please contact our customer service team, and we will be happy to assist you.

Yes. All transactions are processed through SSL-secured payment gateways to ensure your information is protected at all times.

Our team is here to assist you.

📝 Contact Form: [Click here]

📩 Email: [support@ryova.de]

📱 Instagram / Facebook: [@ryovafashion]